| 當期課號 |
1375 |
Course Number |
1375 |
| 授課教師 |
徐淑麗 |
Instructor |
HSU,SHU LI |
| 中文課名 |
旅館經營管理 |
Course Name |
Hotel Management |
| 開課單位 |
休閒事業管理系(四日)二A |
Department |
|
| 修習別 |
選修 |
Required/Elective |
Elective |
| 學分數 |
2 |
Credits |
2 |
| 課程目標 |
為配合2學分教學進程與銜接學生校外實習，將課程範圍聚焦在客房作業管理實務上，期許學生至校外實習或就業，能儘快上手。
1. 讓學生了解旅館客房部門軟硬體專業管理功能，並學習其專業管理作業能力。(知識、技能)
2. 培養學生客務與房務部門之服務關鍵技巧與服務態度。(知識、技能、態度)
3. 讓學生了解每一個作業的意義、方式與重要性，讓學生熟諳客務及房務作業程序。(知識、技能) |
Objectives |
1.To understand professional functions of management for hotel front office and housekeeping, and improved practical ability of room division operation.
2.To foster key skills and manners of service for hotel front office and housekeeping.
3.To build up potential capability of operations for hotel through skilled operational procedure of front office and housekeeping. |
| 教材 |
1.採互動式教學。2.藉由投影片與光碟解說。3.配合教材進度帶入實際案例解說。 |
Teaching Materials |
Case study and Discussion
Topic Lecturing
Oral approach |
| 成績評量方式 |
期中考:30%,期末考:30%,平常成績40%(讀書心得:10 %,出勤:10%) |
Grading |
Mid terms: 30 %
Final: 30 %
Quiz: 40 % (participate;Discussion;response;attend) |
| 教師網頁 |
|
| 教學內容 |
讓學生熟悉旅館業之客務部組織與職責、訂房作業、櫃檯作業；房務部組織與職責、房務作業；後勤支援系統、工務與安全管理，及介紹國內各大飯店其營運管理之現況，以及發展趨勢為最終目標。並且幫助學生加強對其相關行業就業市場之工作特性、職掌及生涯規劃的認識。 |
Syllabus |
All hospitality services need professional communication acknowledge and skills to support the various functions in which are an integral part of their operations. In addition, this course explores reception skills, business communicaton, housekeeping service and applies it to the customers service and the hotel industry. |