| 當期課號 |
3330 |
Course Number |
3330 |
| 授課教師 |
廖煥森 |
Instructor |
LIAO,HUAN SHEN |
| 中文課名 |
接待禮儀與職業倫理 |
Course Name |
Reception Manner and Occupation Ethics |
| 開課單位 |
休閒事業管理系(四進)一B |
Department |
|
| 修習別 |
必修 |
Required/Elective |
Required |
| 學分數 |
3 |
Credits |
3 |
| 課程目標 |
提昇學生應具備的積極態度與工作理念，以及職業倫理。
強化其商業電話禮儀及顧客接待技巧。
加強溝通協調的專業素養與時間安排的要領。 |
Objectives |
Enhancing students' positive attitude of working and the occutaion ethics. |
| 教材 |
1.自編講義
2.禮儀實務，作者：林雨萩，出版：華立圖書
3.新eQ 成功，從禮{etiquette}開始
4.常識的世界地圖，21世紀研究會，時報出版
5.SQ：I-You 共融的社會智能，丹尼爾高曼，時報出版 |
Teaching Materials |
1.Materials prepared by self
2.Etiquette Practice
3.New eQ, Sucess, starting from {etiquette}
4.The knowledge in world map
5.SQ：I-You |
| 成績評量方式 |
1.平時考核(出席率、隨堂作業、課堂活動參與)30%
2.期中考試 30%
3.分組報告20%
4.期末心得報告20% |
Grading |
1.On-site evaluations (including attendance, assignment, joining with the class) 30%
2.Mid-term test 30%
3.Teamwork report 20%
4.Final individual report 20% |
| 教師網頁 |
|
| 教學內容 |
1.了解職業倫理並熟悉服務禮儀之技巧以助生活及工作之適切表現。
2.透過學習活動，了解服務禮儀及職場倫理互動的因素，進而增加個人專業能力。
3.分組模擬情境，著重角色扮演及實際演練，注重演練過程及回饋修正。 |
Syllabus |
1.Understanding the occupation ethics and being familiar with etiquettes for the proper performances on life and work.
2. Through learning activity to acquire the interactive factors of the service etiquette and occupation ethics.
3. By teamwork's role play , students can experience the real situation and adjust themselves's understanding and performances. |