| 當期課號 |
3228 |
Course Number |
3228 |
| 授課教師 |
曾秉希 |
Instructor |
TSENG,BING SHI |
| 中文課名 |
衝突與危機管理 |
Course Name |
Conflict and Crisis Management |
| 開課單位 |
休閒事業管理系(二進)四A |
Department |
|
| 修習別 |
選修 |
Required/Elective |
Elective |
| 學分數 |
3 |
Credits |
3 |
| 課程目標 |
衝突刺激經濟和科學的改變,同時也瓦解舊規範。在社會化過程中,我們無法自外於衝突事件,而衝突本身常常是既競爭又合作的混合關係。如何在衝突過程中,減少或降低不必要的傷害,追求整合性協商談判的雙贏策略,必須要能掌握四項關鍵原則：一、 對事不人二、 重視利益而非堅守立場三、 尋求互利方案四、 兼顧主客觀評估標準。 |
Objectives |
How to compromise with different parties/ departments/ status and even different opinions is a major issue nowadays, especially on the business society, prevention is more important than cure, therefore the object of this class will aim to teach how to solve the problem when (and even before) it happen. |
| 教材 |
1.衝突危機管理 華立圖書 陳辭修著
2.觀光資源規劃與管理 國立空中大學印行 鍾溫凊、王昭正、高俊雄 |
Teaching Materials |
|
| 成績評量方式 |
1.出席率 20%
2.期中作業 30%
3.期末報告 50% |
Grading |
1.attend the course 20%
2.Homework 30%
3.Report 50% |
| 教師網頁 |
|
| 教學內容 |
1.衝突的定義、特性與內涵
2.衝突的類型、理論與原因
3.衝突的過程、觀點與結果
4.衝突管理
5.應用談判解決衝突
6.遊憩衝突 生態環境與遊憩開發之衝突
7.危機的定義與特性
8.危機的發展階段
9.危機發生的原因
10.危機管理的定義與理論基礎
11.危機應變計畫
12.公關能力與危機管理
13.遊憩衝突之案例內容研討 |
Syllabus |
1.Definition, characteristics and contents of Confliction
2.Types of confliction, theories and causes
3.Processes of confliction, view point and results
4. Confliction management
5.Application of negotiation in confliction soluation
6.Recreation confliction, conflictions between ecological environment and recreation development
7.Definition and Characteristices of crisis
8.Development stages of crisis
9.Causes of crisis
10.The definitions and theories of crisis management
11.Contingency plan of confliction
12.Public relationship ability and crisis management
13.Recreation confliction case studies |