| 課程目標 |
全面品質是從組織文化與文化變革的管理系統。21世紀，顧客期望獲得良好的品質及持續改善。學生在本課程中將學習到全面品質管理的所有方法，也會獲得品質議題的相關實務經驗，瞭解世界級、跨國企業的品質系統與管理概念，包含ISO9000、ISO14000、美國國家品質獎、六標準差、專案管理與策略規劃。 |
Objectives |
Total quality is approached from the organizational culture and a culture change perspective. In the 21st century customers expect quality and continuous improvement is a requirement. The student will develop a practical approach for initiating total quality to achieve organizational excellence. The student will gain practical experience with quality issues and the tools to design, implement, and sustain total quality programs. The student should develop the foundations for understanding a number of quality systems and management concepts that are common today and assumed to be a part of a world class, global organization. These include ISO 9000 and 14000 programs, Baldrige Awards, Six Sigma, Project Management, and Strategic Planning. |